This is a very sensitive situation. We cannot accept funds from a third party, if you settle with the person that is paying for the repairs, you must have them pay you, and you must pay us for the repairs. We cannot accept funds for your repair from the other person. Our agreement and authorization [...]
The estimate we wrote is exactly that… an estimate. We attempt to be as precise as we are able to, but there are many variables in the process of collision repair. First there is concealed or secondary damage; this is damage that is not visible or obvious until the vehicle is disassembled. Second there are [...]
This depends on the insurance coverage confirmation at the beginning. We must have coverage and/or liability confirmation before the insurance company will authorize us to start repairs or order parts. We must also have your written authorization before starting repairs. Due to the variety of collisions and the different repair processes involved, and parts availability [...]
Aftermarket (A/M) parts are NOT made by the original manufacturer; typically they are made overseas and shipped to the U.S. as alternative replacement parts for various vehicles. In many instances the fit is not as accurate as the “original equipment manufacturer” (OEM); causing lines between the panels to have variances from front to back or [...]
We will blend a panel when it is adjacent to another panel we are replacing or the repair is close to another panel. For instance if we were to replace your left front fender, we would blend the hood and the left front door. Blending is painting the color in to approximately 1/2 to 2/3 [...]
Paint and body repairs are guaranteed for as long as you own your vehicle. Please read our written warranty.
You may hand wash your vehicle right away, in most instances. Caution must be taken when washing your vehicle that the surface of the vehicle is cool when spraying with cold water. Cold water on a hot paint can cause a discoloration. Always make certain, you wash your vehicle in the morning or when the [...]